No. Scaling It is designed to guide non-technical users through practical decisions in plain English, with more detail provided where needed.

You’ll begin with a guided questionnaire so Scaling It can understand your business, goals, current systems, and improvement priorities.

Yes. The questionnaire creates the foundation for your Snapshot, SCORE, recommendations, roadmap, and personalised guidance.

Scaling It may recommend ways to improve your data, cloud setup, digital processes, knowledge assets, AI use, automation, processes, service delivery, applications, or value streams.

Yes. If you already have an improvement in mind, Scaling It helps you explore how best to approach it in the context of your existing business system. It considers your current technology, processes, capabilities, and business objectives to suggest practical ways to make the improvement, integrate it with what you already have, and achieve greater value across your system. It then helps you plan, implement, and evaluate the changes.

Scaling It is intended for general small business system improvement. It may not be suitable for highly regulated or high-liability use cases unless the business has obtained professional advice and confirmed that the tool is appropriate for its legal, privacy, and compliance obligations.

Yes. If you have recently made changes to your business system, Scaling It can help you review how well they are working and how effectively they fit with the rest of your system. It considers your existing technology, processes, capabilities, and business objectives to identify opportunities to strengthen or extend those changes, address any gaps or risks, and achieve greater value from your investment. It then helps you plan and implement further improvements and evaluate their results.

Free gives you a limited starting point. Basic provides the full guided journey. Premium adds human implementation assistance for businesses that want extra support.

Human support may include help interpreting recommendations, planning implementation, troubleshooting selected steps, or supporting more complex improvement work, depending on your plan.

You’ll be able to review results, capture lessons learned, keep your generated artefacts, and receive weekly curated, customised intelligence and insights to support you in continuous improvement efforts.

Yes. You can cancel and return later, subject to the terms that apply to your plan and data retention settings.

Yes. Scaling It is designed to support changes of different complexity, so plans can be upgraded or downgraded as needed, in accordance with our terms and conditions.

Your key outputs are designed to be saved in your Artefacts so you can return to them, reuse them, and download them for adding to your knowledge base and sharing with team members.

Refunds are available as set out under Australian law and in our Terms and Conditions. If you would like to request a refund or discuss a payment issue, please contact us using our contact form, or the support form in the web app and select Billing or Refunds.